MUSCAT – Speaking at a media briefing in Muscat, Dr. Mansoor bin Talib Al Hinai, Chairman of the Authority, said renewable energy accounted for 9.46 percent of total electricity production by the end of 2025, up from 1.95 percent in 2021, as power consumption surged 27 percent.
He explained that the renewable output now covers the needs of around 155,000 households. He added that electricity subscribers grew 14 percent between 2021 and 2025, while the water and sanitation sector recorded a 13 percent rise in consumption and a 12 percent increase in subscribers over the same period.
The Authority also announced stricter service assurance measures, including doubling compensation for customers in cases of repeated non-compliance by service providers.
Officials highlighted that the regulator has completed a full digital transformation, with 100 percent of its services now digitized. Smart meter rollout has reached 99 percent in the water sector and 80 percent in electricity, with actual meter reading rates standing at 97 percent for electricity and 97.71 percent for water.
Over the past five years, the Authority has issued 17 regulatory bylaws, granted 14 licenses, and provided 14 exemptions, while establishing 15 frameworks for subscriber rights, six safety standards, and eight network reliability standards, according to the Director of Strategic Studies.
Consumer protection metrics also showed improvement, with completion rates hitting 99 percent on the ‘Hasil’ platform and 100 percent on ‘Tajawob’. More than 7,000 complaints were processed in 2025, with about 153,000 Omani rials paid in compensation to over 9,000 subscribers.
Customer satisfaction rose to 75 percent, while average service delivery times were reduced to 1.17 days for electricity and six days for water services. Omanization rates reached 98.55 percent in sector companies and 78 percent in permanent contract firms, with around 2,050 new jobs created in 2025.
Spending on small and medium enterprises increased by 80 percent to RO 119 million, while local added value contributions rose 35 percent to RO 50 million, underscoring the sector’s growing economic impact.
