MUSCAT – His Excellency Dr. Mansoor bin Talib Al Hinai, Chairman of the Authority for Public Services Regulation (APSR) highlighted key achievements, including a 27 percent increase in electricity consumption, a 14 percent rise in electricity subscribers, a 13 percent growth in water consumption, and a 12 percent increase in water subscribers from 2021 to 2025. He also announced service assurance improvements, including doubling compensation for customers in cases of repeated non-compliance by companies.
The Authority emphasized its ongoing digital transformation, with smart meter adoption reaching 99 percent in water and 80 percent in electricity, while actual reading rates achieved 97 percent for electricity and 97.71 percent for water. Renewable energy production now accounts for 9.46 percent of total electricity output, powering roughly 155,000 households.
Abdulaziz bin Khalfan Al Siyabi, Director of Strategic Studies, noted that the ‘Hasil’ and ‘Tajawob’ platforms maintained completion rates of 99 percent and 100 percent, respectively, and over 7,000 complaints were resolved, with RO 153,000 in compensation distributed to more than 9,000 subscribers. Customer satisfaction with service providers rose to 75 percent.
The briefing also outlined three strategic projects for 2026: Continuous Renewable Energy Production (RTC), Battery Energy Storage Systems (BESS), and Demand Side Management (DSM), designed to strengthen system reliability and sustainability.
Sector-specific updates included 100 percent digitization of electricity billing, a 3 percent capacity growth in gas transportation, and 97 ongoing water and sanitation projects valued at RO 966 million, with wastewater treatment reaching 98 percent efficiency and water quality compliance at 99.81 percent.
The Authority reaffirmed its commitment to Oman Vision 2040 goals, focusing on system security, operational efficiency, subscriber protection, SME support, and local content development, with SME spending up 80 percent to RO 119 million and In-Country Value contribution rising 35 percent to RO 50 million. Approximately 2,050 new jobs were created in 2025 in the basic services sector.
The total investment for the next five years is set at RO 8.8 billion, distributed as follows: Electricity – RO 7.0 billion; Water & Sanitation – RO 1.3 billion; and Gas Transportation – RO 500 million.
